Deliveries During Covid-19
Based on advice from Australia Post please allow additional time for shipping. While the company aims to deliver your parcels on time there may be delays due to the increased safety measures in place and a decrease in the number of domestic flights.
Deliveries Within Australia
All Australian orders are shipped via Australia Post and we offer free express shipping on all orders over $300. For orders under $300, standard shipping can be purchased at checkout for a flat rate of $7 and express is available for $12.
We aim to dispatch all orders within 1 business day however, if stock for your order needs to transferred from one of our stores please allow additional handling time.
As per Australia Post’s shipping guidelines please allow 2-5 business days for all NSW deliveries and 3-6 days for all interstate deliveries shipped using standard post. For orders shipped using express post you can expect to receive your order the next business day if you are located in a metro area (excluding Darwin and Perth). For express shipping to non-metro areas please allow 2-3 business days.
Our warehouse business hours are 8:30am - 5:30pm Monday to Friday and we do not operate on public holidays.
Please note postage cannot be combined over multiple orders.
During sale and promotion periods there may be an additional processing time of 3-4 business days. Please contact our online customer care team if you have any questions about your order.
New Zealand Deliveries
All New Zealand orders are shipped via Australia Post and we offer free shipping on all orders over $300. For New Zealand orders under $300, we offer a flat rate of $15.
For New Zealand orders under NZD $1000 Lee Mathews will collect 15% GST at checkout on behalf of New Zealand customs. No duties, import transaction fees or GST will be collected at destination.
For orders over NZD $1000, duties, GST and import transaction fees will be collected at destination border by New Zealand customs and this is the responsibility of the customer.
We offer free shipping for all international orders over $300 outside of Australia and New Zealand. For orders under $300, we offer a flat rate of $20. International orders will be shipped with either Australia Post or DHL and you can expect delivery within 3-5 business days for major metro areas.
Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to Lee Mathews a $25 return shipping fee will be deducted from the refund amount.