CUSTOMER CARE
SHIPPING
We offer free standard shipping on all orders over $400 and free express shipping on all orders over $1,000. For orders under $400, we offer the following the delivery options:
| DELIVERY | COST | ESTIMATED DELIVERY |
| Standard shipping | $10.00 | 3-5 business days |
| Express shipping | $15.00 | 1-2 business days |
| New Zealand shipping | $15.00 | 3-7 business days |
| International shipping | $30.00 | 3-7 business days |
We aim to dispatch all orders within 1 business day, however the items in your order may be despatched from a Lee Mathews store which will require additional processing time. During sale and promotion periods there may be an additional processing time of up to 3 business days. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.
CLICK AND COLLECT
Pick up your purchase for free from one of our stores, and collect on the same day within store business hours. If the items in your order are available for click and collect, the store location will appear at checkout for you to select before completing your purchase. Our in-store team will contact you via SMS or email when your order is ready for collection. Visit our stores to find your nearest location and store business hours.
NEW ZEALAND DELIVERY NOTES
For New Zealand orders under NZD $1000 Lee Mathews will collect 15% GST at checkout on behalf of New Zealand customs. No duties, import transaction fees or GST will be collected with the arrival of your package into New Zealand.
For orders over NZD $1000, duties, GST and import transaction fees will be collected at destination border by New Zealand customs and this is the responsibility of the customer.
Please note the expected delivery times outlined above are guides only provided by our shipping partners.
INTERNATIONAL DELIVERY NOTES
All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to Lee Mathews a return shipping fee will be deducted from the refund amount. We recommend contacting the custom office of your country for further information as Lee Mathews is not able to estimate the duties or taxes that may be incurred.
Please note the expected delivery times outlined above are guides only provided by our shipping partners.
NEED HELP?
Email: online@leemathews.com.au
Phone: +61 418 114 745