CUSTOMER SERVICE

SHIPPING

We offer free worldwide shipping on all orders over $300. For orders under $300, we offer the following the delivery options:

DELIVERY

COST

ESTIMATED DELIVERY

Standard shipping

$7.00

3-5 business days

Express shipping

$12.00

1-2 business days

New Zealand shipping

$15.00

2-3 business days

International shipping

$20.00

3-5 business days

Please note the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at online@leemathews.com.au.

We aim to dispatch all orders within 1 business day however, if stock for your order needs to transferred from one of our stores please allow additional handling time. During sale and promotion periods there may be an additional processing time of up to 3 business days. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.

NEW ZEALAND DELIVERY NOTES

For New Zealand orders under NZD $1000 Lee Mathews will collect 15% GST at checkout on behalf of New Zealand customs. No duties, import transaction fees or GST will be collected with the arrival of your package into New Zealand.

For orders over NZD $1000, duties, GST and import transaction fees will be collected at destination border by New Zealand customs and this is the responsibility of the customer.

 

INTERNATIONAL DELIVERY NOTES

All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to Lee Mathews a return shipping fee will be deducted from the refund amount. We recommend contacting the custom office of your country for further information as Lee Mathews is not able to estimate the duties or taxes that may be incurred.

 

NEED HELP?

Email: online@leemathew.com.au

Phone: +612 99973787

For further assistance visit our Contact Us page