Deliveries During Covid-19
Based on advice from Australia Post please allow additional time for shipping. While the company aims to deliver your parcels on time there may be delays due to the increased safety measures in place and a decrease in the number of domestic flights.
Deliveries Within Australia
All online orders are shipped via Australia Post. Standard shipping can be purchased at checkout for a flat rate of $10 for orders under $300. Express shipping can be purchased at checkout for a flat rate of $15 for orders under $300. Free express shipping is offered on all Australian orders over $300.
We aim to dispatch all orders within 1 business day however, if stock for your order needs to transferred from one of our stores please allow additional handling time.
As per Australia Post’s shipping guidelines please allow 2-5 business days for all NSW deliveries and 3-6 days for all interstate deliveries shipped using standard post. For orders shipped using express post you can expect to receive your order the next business day if you are located in a metro area (excluding Darwin and Perth). For express shipping to non-metro areas please allow 2-3 business days.
Our warehouse business hours are 8:30am - 5:30pm Monday to Friday and we do not operate on public holidays.
Please note postage cannot be combined over multiple orders.
*13th March 2020: Please note Australia Post has advised of international delays & changes to domestic parcel delivery. Read more here.
Please note during sale and promotion periods there may be an additional processing time of 3-4 business days. Please contact our online customer care team if you have any questions about your order.
New Zealand Deliveries
For New Zealand orders under NZD $1000 Lee Mathews will collect 15% GST at checkout on behalf of New Zealand customs. No duties, import transaction fees or GST will be collected at destination.
For orders over NZD $1000, duties, GST and import transaction fees will be collected at destination border by New Zealand customs and this is the responsibility of the customer.
All international orders made from Singapore, Hong Kong and New Zealand will be shipped via Australia Post International for a flat rate of $20. You can expect delivery within 3-5 business days for major metro areas.
All other international orders will be shipped via DHL Express International at a flat rate of $20. You can expect delivery within 3-5 days for major metro areas.
Any international orders over $300 will be offered free express delivery.
Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to Lee Mathews a $25 return shipping fee will be deducted from the refund amount.