Shipping

50% OFF AW19 Collection (28 May 2019 - ongoing)

Please note - during this sale promotion there may be an additional processing time of 3-4 business days. This is for both 'Express' and 'Standard' postage orders. 

Please contact our customer service team if you have any questions about your order. 

 

DELIVERIES WITHIN AUSTRALIA

All online orders are shipped via Shippit who use Couriers Please, Fast Way & Australia Post. We offer free standard shipping for all orders. OR Express Shipping for a flat rate of $15. Orders are dispatched within 1 business day after they are placed. Please allow 2-5 business days for all metropolitan areas in Australia and up to 1 week for regional areas for delivery after shipment. Our business hours are 9am - 5pm Monday to Friday, and we do not operate on public holidays.

We now offer same day delivery in Sydney Metropolitan areas via Bonds Couriers. Cut off time for same day delivery is 12pm AEST. The same day delivery rate is automatically calculated by Bonds Couriers according to location. **Same-day delivery will not be available between 24/12/18 - 4/01/19. We apologise for any inconvenience. 

Please note that during sale time, our delivery periods may take 5-7 days longer than expected.

Please note postage cannot be combined over multiple orders.

 

INTERNATIONAL DELIVERIES

All international deliveries may be received within 2-5 working days depending on the receiving country and are shipped using DHL. We offer free shipping on all international shipments. All taxes and duties are included. Any parcels which are refused will incur $25 shipping fee, plus any re-delivery fees if re-delivery is requested.

 

TRACKING DOMESTIC ORDERS

Once your purchase has been shipped you will receive a shipping notification via e-mail from Shippit. This e-mail will contain tracking advice for your parcel. Please note tracking information may not be available until after 6pm on day of shipment. 

 

TRACKING INTERNATIONAL ORDER

International orders are shipped via Australia Post Registered Airmail. Please wait 3 business days after the article has been dispatched for it to leave Australia, it can then be tracked via your receiving country's post website, eg. for New Zealand, go to http://www.nzpost.co.nz/ and track using the tracking number.