Where do you fulfil orders from?
All orders are shipped from our HQ in Sydney, Australia
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Paypal for all customers. We offer Afterpay, Klarna, Laybuy and Zip Pay for Australian residents, and Afterpay and Laybuy to New Zealand residents.
What currency is used online?
You are currently browsing on our Australian website which ships to Australia and New Zealand. All prices are charged in Australian Dollars (AUD). You may select to view prices in NZD however your order will transact in AUD at checkout.
If you are located outside Australia and New Zealand, please visit our international website at us.leemathews.com.au.
Do you have Lee Mathews stores?
We have four Lee Mathews stores within Australia:
+612 9960 5788
FORTITUDE VALLEY, QLD
07 3252 8915
How do I determine my size?
We offer individual size measurements for each garment online. Please click “view this item’s measurements” to see more information. We suggest measuring a similar item you have in your wardrobe to determine which size is best for you. For a general size guide and conversion chart, please visit our size chart.
My size is sold out online, can I be notified if it comes back?
Yes, absolutely. Please select the sold out size you wish to purchase, and sign up with your email address to be notified if a return is made, or if we restock this style. You will be notified by email as soon as it is available again.
How can I find out if an item is available in one of your stores?
You can see if your selected size and and style is available in store by clicking “Find this item in store” in the right-hand product information of your selected size and style. Otherwise, please contact our online team and we will be happy to locate an item for you.
Can I use two discount codes at the same time?
No, unfortunately one discount code can be used in the one transaction.
Do you offer free shipping?
Can I change or amend my order once it has been placed?
If you notice something is incorrect on your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, however we unfortunately cannot guarantee this. We are unable to make any changes once your order has been despatched.
How do I track my order?
When your order is shipped, you will receive an email containing a tracking number to your nominated email address. You can also log in to your LM account to check the status of your order.
I live outside of Australia, can I still shop in AUD?
Our Australian pricing (AUD) is available to Australian and New Zealand residents only. If you are located internationally, you can shop the full Lee Mathews range in USD, or in your local currency at us.leemathews.com.au.
What is New Zealand GST?
From December 2019, a goods and services tax (gst) of 15% will apply to all low value goods under $1000NZD shipping to New Zealand customers. Tax will be calculated and applied at checkout, within the RRP of the item.
New Zealand customers will not impose any further taxes, duty or import entry fees on goods under $1000NZD, unless the total value is over $1000NZD in which New Zealand customs will still collect import entry fees as well as tariff duty, if applicable. To avoid being liable for duties and taxes, we recommend placing multiple orders underneath the threshold.
Do you deliver to PO Boxes and Parcel Lockers?
Yes, we can deliver to PO Boxes and Parcel Lockers in Australia and New Zealand.
Which shipping services do you use?
What happens if an order arrives and an item is faulty?
My shipment is taking longer than expected, what do I do?
Do you offer free returns?
We offer free exchanges and credit notes for returns within 14 days of receipt. If your return qualifies for a refund and you would like to receive this form of remuneration, $8.50 will be deducted from your refund amount to cover return shipping.
For New Zealand returns, we will provide you with a returns label and deduct a flat rate return fee of $10.00 from your refund amount. Returns for exchange or credit note are free.
How do I make a return?
Request your return here, follow the steps and a return label will automatically be generated for you. Stick the label to the parcel with your retuned items and the order invoice included, and return to an Australia Post branch or post box.
For New Zealand returns, you will be emailed your return label once completing your return request with further details.
Can I return my online order to a Lee Mathews store?
We are unable to accept online returns in our stores. A return label will be automatically generated at the completion of your return request for you to post the item back to us.
I've purchased something on sale, can I return it?
Sale items may be returned for a free size exchange (subject to availability) or credit note only. Sale items are those that have been permanently marked down.
For our full returns policy, please visit our shipping and returns page.
What is final sale?
Final sale refers to items that have been marked down to clear. Final sale items are not eligible for return, unless the item is faulty. To avoid disappointment, we recommend checking the specific measurements for each item to ensure you are choosing your right size.
When will I receive my exchange, refund or credit note?
Exchanges will be processed as soon as Australia Post has received and processed your return parcel. At this time the new size will be added to an order and we will ship the item accordingly. Please note that your new size is not reserved until it has been scanned as 'in transit' with Australia Post. We advise dropping your return off with Australia Post as soon as possible to avoid the item selling out.
Once your return has been received please allow up to 5 business days for the return to be processed and appropriate remuneration issued.
For refunds, please allow 5 business days for the funds to clear back into the appropriate account. Alternatively, if you are due to receive a credit note you will receive this immediately after processing via email.
I have an online credit note, can I use this in store?
Online credit notes can only be used online at leemathews.com.au. If you would like your credit note transferred to an in store credit, please contact us at email@example.com so we can arrange this.
How do I care for my Lee Mathews item?
All Lee Mathews garments come with appropriate care instructions, please strictly adhere to these in order to keep your garment in premium condition. We also recommend removing all jewellery prior to putting on or taking off your garments to avoid damaging your garment.
Do you have Lee Mathews gift cards?
If I purchase a Gift Card online, can my recipient use it in store?
Gift cards purchased online, can only be used online at leemathews.com.au. If you would like to purchase a gift card that can be used in store, please contact one of our retail locations and our team will be happy to assist.
What is Afterpay?
Afterpay is a buy now pay later system that allows you to pay for your order in four interest-free fortnightly instalments. Afterpay is available to our Australian and New Zealand customers. For further information on Afterpay, please visit their website.