Do you have a physical store location?
We have eight Lee Mathews stores within Australia:
- Double Bay, NSW
- Paddington, NSW
- Mosman, NSW
- Newport, NSW
- Armadale, VIC
- Brighton, VIC
- Carlton, VIC
- Fortitude Valley, QLD
Please see here for more information.
How do I determine my size?
Please see here for our size guide.
Who do I contact for online enquiries?
Please contact our online customer care team between the hours of 8:30am and 5:30pm AEST Monday – Friday.
t: +612 9997 3787
Who do I contact for Press and PR enquiries?
Please contact our press and PR team between the hours of 8:30am and 5:30pm AEST Monday – Friday.
t: +612 9997 3787
Can I redeem more than one discount code at a time?
No, only one discount code or automatic discount applied at checkout can be redeemed per transaction.
What payment methods are available?
We accept Visa, Mastercard, American Express, Paypal, Afterpay & zipPay.
I’m an international customer, is my order charged in my currency?
All orders are processed in Australian Dollars (AUD). Prices shown in your selected currency are a reference for the conversion rate at the time of purchase.
What are my shipping options?
For more information on shipping and delivery please see here.
Can I change or amend my order once it has been placed?
If you notice something is incorrect on your order after it has been placed, please contact us immediately. We are able to can cancel an item, change the size or edit your billing and shipping details before the order has been dispatched.
If you need to make any amendments, please contact our online customer care team at email@example.com or call +612 9997 3787.
How do I track my domestic order?
When your order is shipped, you will receive an email containing a tracking number to your nominated email address. You can also log in to your LM account to check the status of your order.
How do I track an international order?
All international orders can be tracked via Australia Post using the tracking number provided in the email.
My international order has arrived in my country but it’s hasn’t been delivered, why?
Your parcel is likely being held by customs awaiting payment of duties and taxes.
How much in duties and taxes will I be required to pay?
When your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to.
Do you deliver to PO Boxes or Parcel Lockers?
Yes, we can deliver to PO Boxes and Parcel Lockers.
What happens if an order goes missing?
If you have not received your parcel and it is past the expected delivery date please contact our online customer care team at firstname.lastname@example.org or call us on +612 9997 3787.
What happens if an order arrives and an item is faulty?
In the rare occasion an item arrives and it is faulty please contact our online customer care team at email@example.com or call us on +612 9997 3787.
Can I exchange or return my order?
Yes, we offer returns on all online orders within 10 days of receipt. All returned items must be unworn, unused and with all original tags and packaging intact.
For the return of full priced items customers are eligible for a refund, credit note or exchange. Alternatively, for the return of sale items or items sold as part of a promotion, customers are entitled to a credit voucher or exchange only.
If your item doesn’t fit or you change your mind, please email our online customer care team at firstname.lastname@example.org or call on +612 9997 3787 to request a return authorisation (RA) number. If you request an exchange, your replacement item will be put on hold for 14 days while your initial item is returned back to us.
Return postage is the responsibility of the customer and we suggest using a registered post service with signature on delivery, as we are unable to accept liability for missing parcels. When you have received an RA number please re-package your item and return to:
Unit 1, 67-69 Lords Rd
Leichhardt, NSW, 2040
Do you refund or exchange sale items?
For the return of sale items we can offer customers either a credit note or an exchange if the required size is available.
Will I be refunded the full value of my order?
If your return qualifies for a refund you will be refunded the amount paid for the returned item/s. The refund will be issued via the original payment method used to place the order or as a Lee Mathews online credit voucher. Shipping costs will not be refunded unless items are delivered faulty.
All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly.
Return import duties will not be covered by Lee Mathews. However, please contact our online customer care team to help provide any details required as these costs may be recoverable depending on the company you chose to ship your return with.
When will I receive my refund/exchange/credit note?
Once your return has been received please allow 1-3 business days for the return to be processed and appropriate remuneration issued.
For refunds, please allow 3-5 business days for the funds to clear back into your account.
For exchanges, when the exchange has been processed you will receive an email with your new order and tracking number.
For credit notes, when the request has been processed you will receive an online credit note via email.
How do I care for my items?
All Lee Mathews garments come with appropriate care instructions, please strictly adhere to these. We also recommend removing all jewellery prior to putting on or taking off your garments to avoid damaging your garment. For more information contact us at email@example.com or call +612 9997 3787.
How do I stay in touch with LM?
Sign up to our newsletter at the bottom of this page to receive information about new arrivals, exclusive sales and event invitations. Follow us on Instagram and Facebook, email us at firstname.lastname@example.org or call +612 9997 3787.