FAQs


Where do you fulfil orders from? 

All orders are shipped from our HQ in Sydney, Australia

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Paypal for all customers. We offer Zip Pay for Australian residents and Afterpay to Australian and New Zealand residents.

What currency is used online?

You are currently browsing on our Australian website which ships to Australia, New Zealand, Singapore, China and Hong Kong. All prices are charged in Australian Dollars (AUD). You may select to view prices in NZD however your order will transact in AUD at checkout.

If you are located outside of the countries listed above, please visit our international website at us.leemathews.com.au.

Do you have Lee Mathews stores? 

We have four Lee Mathews stores within Australia:

PADDINGTON, NSW

ADDRESS
18 Glenmore Road
Paddington
NSW 2021

CONTACT US
02 9331 1699
glenmorerd@leemathews.com.au
 
HOURS
Monday: 10:00am - 5:00pm
Tuesday: 10:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 10:00am - 5:00pm
Friday: 10:00am - 5:00pm
Saturday: 10:00am - 5:00pm
Sunday: 11:00am - 5:00pm
 

ARMADALE, VIC

ADDRESS
1046 High Street
Armadale
VIC 3143

CONTACT US
+613 9509 1155
 
HOURS
Monday: 10:00am - 5:00pm
Tuesday: 10:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 10:00am - 5:00pm
Friday: 10:00am - 5:00pm
Saturday: 10:00am - 5:00pm
Sunday: 11:00am - 4:00pm
 

MOSMAN, NSW

ADDRESS
Shop 5/732 Military Road
Mosman
NSW 2088

CONTACT US
+612 9960 5788
mosman@leemathews.com.au
 
HOURS
Monday: 10:00am - 5:00pm
Tuesday: 10:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 10:00am - 5:00pm
Friday: 10:00am - 5:00pm
Saturday: 10:00am - 5:00pm
Sunday: 11:00am - 4:00pm
 

FORTITUDE VALLEY, QLD

ADDRESS
Shop G2, 19 James Street
Fortitude Valley
QLD 4006

CONTACT US
07 3252 8915
 
HOURS
Monday: 10:00am - 5:00pm
Tuesday: 10:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 10:00am - 5:00pm
Friday: 10:00am - 5:00pm
Saturday: 10:00am - 5:00pm
Sunday: 10:00am - 4:00pm
 


To find your closest location, please view our Stores page. We also are stocked in retailers and boutiques, both online and in store, globally. For a full list of stockists, please visit our stockists page.

How do I determine my size?

We offer individual size measurements for each garment online. Please click “view this item’s measurements” to see more information. We suggest measuring a similar item you have in your wardrobe to determine which size is best for you. For a general size guide and conversion chart, please visit our size chart.

My size is sold out online, can I be notified if it comes back?

Yes, absolutely. Please select the sold out size you wish to purchase, and sign up with your email address to be notified if a return is made, or if we restock this style. You will be notified by email as soon as it is available again.

How can I find out if an item is available in one of your stores?

You can see if your selected size and and style is available in store by clicking “Find this item in store” in the right-hand product information of your selected size and style. Otherwise, please contact our online team and we will be happy to locate an item for you.

Can I use two discount codes at the same time?

No, unfortunately one discount code can be used in the one transaction.

Do you offer free shipping?

Yes, we offer free shipping for orders over $300, worldwide. For orders under $300, we have several shipping options available here.

Can I change or amend my order once it has been placed?

If you notice something is incorrect on your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, however we unfortunately cannot guarantee this. We are unable to make any changes once your order has been despatched.

How do I track my order?

When your order is shipped, you will receive an email containing a tracking number to your nominated email address. You can also log in to your LM account to check the status of your order.

I live outside of Australia, will I be required to pay duties and taxes?

All Lee Mathews orders going to China, Hong Kong or Singapore are shipped with a DDU service (Delivery Duty Unpaid). Lee Mathews is not responsible for any fees, duties or taxes that may be incurred upon the arrival of the order into your country, and any additional costs rest with the customer. We recommend contacting your local customs office for more information. If you refuse to pay duties at the arrival into customs, the package will be returned to Lee Mathews and a return fee will be deducted from your return.

What is New Zealand GST?

From December 2019, a goods and services tax (gst) of 15% will apply to all low value goods under $1000NZD shipping to New Zealand customers. Tax will be calculated and applied at checkout, within the RRP of the item.

New Zealand customers will not impose any further taxes, duty or import entry fees on goods under $1000NZD, unless the total value is over $1000NZD in which New Zealand customs will still collect import entry fees as well as tariff duty, if applicable. To avoid being liable for duties and taxes, we recommend placing multiple orders underneath the threshold.

Do you deliver to PO Boxes and Parcel Lockers? 

Yes, we can deliver to PO Boxes and Parcel Lockers in Australia and New Zealand.

Which shipping services do you use? 

We use Australia Post for all shipments on our Australian website. For further information on shipping, please visit our shipping and returns page.

What happens if an order arrives and an item is faulty?

In the rare occasion an item arrives and it is faulty please contact our online customer care team at online@leemathews.com.au or call us on +612 9997 3787 and we will find a resolution for you.

My shipment is taking longer than expected, what do I do? 

Please check your tracking information for transit updates, otherwise please contact our online customer care team at online@leemathews.com.au or call us on +612 9997 3787.

Do you offer free returns? 

We offer easy 14 day returns for a small return fee of $8.95 with Australia Post. You also have the option of sending your return back separately if you wish, however we recommend using a traceable service as we are not responsible for any lost parcels that are not sent via our own returns labels.

For New Zealand returns, we will provide you with a returns label and deduct a flat rate return fee of $10.00 from your refund or credit note.

How do I make a return?

Request your return here, follow the steps and we will send you instructions on how to create your return label. You will then be prompted by Australia Post to process payment for your return and print your label, then simply drop your parcel off at your nearest post box or post office. Australia Post accept credit card and VISA for the payment of $8.95.

For New Zealand returns, you will be emailed your return label once completing your return request with further details.

For returns outside of Australia and New Zealand, you will be provided with a returns address to send your item back to us via a shipping carrier of your choice. We recommend sending your return with tracking as Lee Mathews cannot be held liable for any lost packages.

Can I return my online order to a Lee Mathews store?

You may return your online order into a Lee Mathews store for our team to send to head office on your behalf. Please note that we are unable to process a refund or credit note for your online order in store, however we can transfer your return to our online team for processing for you.

I've purchased something on sale, can I return it?

Sale items may be returned for a credit note only. Sale items include items that are permanently marked down, or have been purchased as part of a promotion with a coupon code applied.  

For our full returns policy, please visit our shipping and returns page.

What is final sale? 

Final sale refers to items that have been marked down to clear. Final sale items are not eligible for return, unless the item is faulty. We recommend taking advantage of our individual garment measurements to choose your right size, to avoid disappointment.

When will I receive my refund or credit note? 

Once your return has been received please allow up to 5 business days for the return to be processed and appropriate remuneration issued.

For refunds, please allow 5 business days for the funds to clear back into the appropriate account. Alternatively, if you are due to receive a credit note you will receive this immediately after processing via email.

I have an online credit note, can I use this in store?

Online credit notes can only be used online at leemathews.com.au. If you would like your credit note transferred to an in store credit, please contact us at online@leemathews.com.au so we can arrange this.

How do I care for my Lee Mathews item?

All Lee Mathews garments come with appropriate care instructions, please strictly adhere to these in order to keep your garment in premium condition. We also recommend removing all jewellery prior to putting on or taking off your garments to avoid damaging your garment.

Do you have Lee Mathews gift cards? 

Yes, we do! We have a range of E-Gift Card options available that can be purchased here.

If I purchase a Gift Card online, can my recipient use it in store? 

Gift cards purchased online, can only be used online at leemathews.com.au. If you would like to purchase a gift card that can be used in store, please contact one of our retail locations and our team will be happy to assist.

What is Afterpay?

Afterpay is a buy now pay later system that allows you to pay for your order in four interest-free fortnightly instalments. Afterpay is available to our Australian and New Zealand customers. For further information on Afterpay, please visit their website.

What is Klarna?

Klarna is a buy now pay later system that allows you to pay for your order in four interest-free fortnightly instalments. Find out more here.