We offer free and easy size exchanges if you find your Lee Mathews item is not right. You will be prompted to select your new size when submitting your return online. Please note, we are not able to hold your item until the return label has been scanned, so to avoid disappointment, we recommend dropping off your return as quickly as possible.

If the item you are hoping to exchange for is no longer available at the time of processing, a refund or credit note will be issued, depending on the item’s discount status. We are unable to exchange for different items. In this instance, we suggest selecting a credit note and repurchasing.

Credit notes will be issued for the full amount of the purchase price, minus the shipping fees. All credit notes will be emailed to the recipient and are valid for 3 years. Credit notes are valid online at leemathews.com.au and cannot be redeemed in-store. If you would like to use your online credit note in-store, please contact our customer care team on +61 418 114 745, who can transfer the funds to an in-store credit.

If your order qualifies for a refund, you will be credited back to the original payment method, less the return shipping fee. Please allow 5 business days once the refund has been issued for this amount to appear in the relevant account. If you made your purchase using an online gift or credit voucher, you will be issued a new credit voucher to spend online.

Full-price items can be returned for a refund, credit note, or free size exchange.

Sale items may be returned for a credit note or free size exchange only, unless deemed as final sale.

Final sale refers to items that are marked to clear. Final sale items are not eligible for refund, credit note or exchange, unless in the event of the item being faulty. You will be notified at checkout if the item you are purchasing is final sale, with a final sale notice on the product also. We recommend choosing carefully to avoid disappointment and reaching out to our online team for assistance before purchasing for size and style advice.

All garments and items sent for online orders are quality-checked before dispatch. In the unlikely occurrence that you receive an item that is less than perfect, please contact our online team at online@leemathews.com.au with images and a description of the fault. Alternatively, you can call on +61 418 114 745.

If you have received your online order and the contents don’t match what you ordered, please contact our online customer care team immediately at online@leemathews.com.au or call +61 418 114 745.

If you have changed your mind and would like to cancel an order, please call our Customer Care team on +61 418 114 745 as soon as possible. Please note that orders that have already been dispatched cannot be cancelled.

During promotional periods, we are unable to cancel orders due to the high volume of orders.

If you have purchased using either Klarna, Afterpay, or ZipPay and your return qualifies for a refund, you will be credited back through your chosen platform. If your return requires a credit note, you will continue to make payments until the item is paid for, and we will issue you a credit voucher as usual when we receive the return.

If you have purchased an item in a Lee Mathews store location, the return policy will differ from our online return policy. Full-price items purchased in-store can be returned for a credit note or exchange within 7 days of purchase with a receipt. Returns are not eligible on skincare, fragrance or earrings for hygiene reasons. No refunds will be given except under Fair Trade provisions. Purchases made using a store credit are final sale and are not eligible for return. Please contact the store for further information or refer to your receipt for in-store policy details.