Location: Brisbane, QLD

Employment Type: Full-Time

 

Lee Mathews is an established and respected Australian fashion brand with a unique luxury aesthetic that is loved for its wearability, using custom designed prints & sustainable fabrications.

 

We have an exciting opportunity to join the Lee Mathews team as Manager of our Brisbane flagship store in the iconic high-end precinct, James Street Fortitude Valley. We are seeking a highly motivated individual with exceptional customer service standards to lead our Brisbane team and successfully drive store performance. As a company, we are a supportive team, committed to providing you with exceptional training encouraging professional development and career progression.

 

About us

Australian brand Lee Mathews delicately weaves colour, texture and prints into sophisticated and refined seasonal collections. Inspired by the interests of the founder, Lee, prints and textiles are derived from her love of art, silhouettes from her passion for architecture and colour palettes from her vast library of books and travel.  

 

About the role

As Store Manager, you will be responsible for inspiring and leading your team to achieve sales targets through

exceptional customer service and the building and nurturing of a loyal customer base. Generous salary and benefits offered, along with a wonderful team of like-minded peers.

 

This role will include, but is not limited to

• - Cultivating local relationships with customers, VIPs & other retailers
• - Assisting customers in store with exceptional customer service
• - Providing an inspiring and welcoming atmosphere in store
• - Communicating styling advice based on in-depth knowledge of product & brand aesthetic
• - Answering phone & email enquiries and all other communication channels
• - Striving to achieve sales targets and company KPIs
• - Maintaining stock management
• - Managing your team of both full time and part time employees
• - Training and development of team members to up-skill and encourge both personal and professional growth
• - Ensuring the store aesthetics are always at their best with a strong Visual Merchandising ability
• - Assisting in the adminisatration and execution of in-store events
• - Strategising business ideas that assist the growth of your store and the business
•  

 

Requirements for the role

• - Experience in high-end retail customer service
• - Exceptional customer service
• - Experience in growing and nurturing a customer database
• - Exceptional presentation standards
• - Exceptional verbal & written communication skills
• - Thorough derstanding of the Lee Mathews brand & aesthetic
• - Strong understanding of the customer demographic
• - Highly motivated and driven in your role with a keen eye for detail
• - Possess exceptional organisational skills
• - Ability to interact posiively with all departments within the company

 

For further enquiries about the role or to submit an application please contact heidi@leemathews.com.au

Location: Avalon NSW

Lee Mathews is an established and respected Australian fashion brand with a unique luxury
aesthetic that is loved for its wearability, using Custom designed Prints & Sustainable
Fabrications.

We have an amazing opportunity to join Lee Mathews as Retail Manager of our latest store in
Avalon. We are seeking a highly motivated individual with exceptional customer service skills to
lead our Avalon team and successfully drive store performance. As a company, we are a
supportive team, committed to providing you with exceptional training encouraging professional
development and career progression.

About us:
Australian brand LEE MATHEWS delicately weaves colour, texture and prints into sophisticated
and refined seasonal collections. Inspired by the interests of the founder, Lee, prints and textiles
are derived from her love of art, silhouettes from her passion for architecture and colour palettes
from her vast library of books and travel.  
About the role:

As Store Manager, you will be responsible for inspiring and leading your team to achieve sales
targets through exceptional customer service and the building and nurturing of a loyal customer
base. Generous salary and uniform benefits are offered along with a wonderful team of like-
minded peers.

This role will include, but is not limited to:

• - Cultivating local relationships with customers, VIPs and other retailers
  - Assisting customers in store with exceptional customer service
  - Providing an inspiring and welcoming atmosphere in store
  - Communicating styling advice based on in-depth knowledge of product and brand
  aesthetic
• - Answering phone and email enquiries as well as all other communication channels
  - Striving to achieve sales targets and company KPIs
  - Reporting daily, weekly and monthly on store performance
  - Maintaining stock management
  - Managing your team of both full time and part time employees
  - Training and development of team members to upskill and encourage both personal and
  professional growth
  - Managing store financials and controlling costs
  - Ensuring the store aesthetics are always at their best with a strong Visual Merchandising
  skill set
  - Working closely with HO in optimising store marketing strategy
  - Assisting in the administration and execution of in-store events
  - Strategizing business ideas that assist the growth of your store and the business

 

Requirements for the role:
- Experience in high-end retail management.
- Exceptional customer service with an ability to build genuine relationships

• - Experience in growing and nurturing a customer database
  - Exceptional presentation standards
  - Exceptional verbal and written communication skills
  - Thorough understanding of the Lee Mathews brand and aesthetic
  - Strong understanding of the customer demographic
  - Highly motivated and driven in your role with a keen eye for detail
  - Possess exceptional organisation skills
  - Ability to interact with all departments within the company
• 
  For further enquiries about the role or to submit an application please
  contact heidi@leemathews.com.au