FAQs


Where do you fulfil orders from? 

All orders are shipped from our HQ in Sydney, Australia

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Paypal for all customers.

What currency is used online?

You are currently browsing on our international website. All prices are charged in US Dollars (USD). You may select to view prices in your local currency however you will transact in USD.

If you are shopping from Australia or New Zealand, please visit our local website at leemathews.com.au.

Do you have Lee Mathews stores? 

We have four Lee Mathews stores within Australia:

PADDINGTON, NSW

ADDRESS
18 Glenmore Road
Paddington
NSW 2021

CONTACT US
02 9331 1699
glenmorerd@leemathews.com.au
 
HOURS
Mon – 10:00am - 5:00pm
Tue-Fri – 10:00am - 5:00pm
Sat – 10:00am - 5:00pm
Sun – closed
 

MOSMAN, NSW

ADDRESS
Shop 5/732 Military Road
Mosman
NSW 2088

CONTACT US
+612 9960 5788
mosman@leemathews.com.au
 
HOURS
Mon – 10:00am - 4:00pm
Tue-Fri – 10:00am - 4:00pm
Sat – 10:00am - 4:00pm
Sun – closed
 

ARMADALE, VIC

ADDRESS
1046 High Street
Armadale
VIC 3143

CONTACT US
+613 9509 1155
 
HOURS
Mon – Temporarily closed
Tue-Fri – Temporarily closed
Sat – Temporarily closed
Sun – Temporarily closed
 

FORTITUDE VALLEY, QLD

ADDRESS
Shop G2, 19 James Street
Fortitude Valley
QLD 4006

CONTACT US
07 3252 8915
 
HOURS
Mon – 10:00am - 5:00pm
Tue-Fri – 10:00am - 5:00pm
Sat – 10:00am - 5:00pm
Sun – closed
 

To find your closest location, please view our Stores page. We also are stocked in retailers and boutiques, both online and in store, globally. For a full list of stockists, please visit our stockists page.

How do I determine my size?

We offer individual size measurements for each garment online. Please click “view this item’s measurements” to see more information. We suggest measuring a similar item you have in your wardrobe to determine which size is best for you. For a general size guide and conversion chart, please visit our size chart.

My size is sold out online, can I be notified if it comes back?

Yes, absolutely. Please select the sold out size you wish to purchase, and sign up with your email address to be notified if a return is made, or if we restock this style. You will be notified by email as soon as it is available again.

Can I use two discount codes at the same time?

No, unfortunately one discount code can be used in the one transaction.

Do you offer free shipping?

Yes, we offer free express shipping for orders over $300, worldwide. For orders under $300, we offer a flat rate of $15 for international express shipping.

Can I change or amend my order once it has been placed?

If you notice something is incorrect on your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, however we unfortunately cannot guarantee this. We are unable to make any changes once your order has been despatched.

How do I track my order?

When your order is shipped, you will receive an email containing a tracking number to your nominated email address. You can also log in to your LM account to check the status of your order.

Will I be required to pay duties and taxes?

All Lee Mathews orders are shipped with a DDU service (Delivery Duty Unpaid). Lee Mathews is not responsible for any fees, duties or taxes that may be incurred upon the arrival of the order into your country, and any additional costs rest with the customer. We recommend contacting your local customs office for more information. If you refuse to pay duties at the arrival into customs, the package will be returned to Lee Mathews and a return fee will be deducted from your return.

Do you deliver to PO Boxes and Parcel Lockers? 

Unfortunately we are unable to deliver to PO Boxes or Parcel Lockers internationally.

Which shipping services do you use? 

We use DHL International for all international shipments. Depending on where you live, expected delivery times are 3-5 business days. For further information on our shipping, please visit our shipping and returns page.

What happens if an order arrives and an item is faulty?

In the rare occasion an item arrives and it is faulty please contact our online customer care team at online@leemathews.com.au or call us on +612 9997 3787 and we will find a resolution for you.

My shipment is taking longer than expected, what do I do? 

Please check your tracking information for transit updates, otherwise please contact our online customer care team at online@leemathews.com.au or call us on +612 9997 3787.

How do I make a return?

You can request a return here. Once approved, you will be provided with a return address to send your item back to. The cost of international returns rest with the customer.

I've purchased something on sale, can I return it?

Sale items may be returned for a credit note only. Sale items include items that are permanently marked down, or have been purchased as part of a promotion with a coupon code applied.  

For our full returns policy, please visit our shipping and returns page.

What is final sale? 

Final sale refers to items that have been marked down to clear. Final sale items are not eligible for return, unless the item is faulty. We recommend taking advantage of our individual garment measurements to choose your right size, to avoid disappointment.

When will I receive my refund or credit note? 

Once your return has been received please allow up to 5 business days for the return to be processed and appropriate remuneration issued.

For refunds, please allow 5 business days for the funds to clear back into the appropriate account. Alternatively, if you are due to receive a credit note you will receive this immediately after processing via email.

How do I care for my Lee Mathews item?

All Lee Mathews garments come with appropriate care instructions, please strictly adhere to these in order to keep your garment in premium condition. We also recommend removing all jewellery prior to putting on or taking off your garments to avoid damaging your garment.

Do you have Lee Mathews gift cards? 

Yes, we do! We have a range of E-Gift Card options available that can be purchased here.