Terms + Conditions
Payments can be made by credit card using our payment gateway eWay, or with Paypal, AfterPay & zipPay online.
We offer refunds on all full-priced purchases up to 14 days after receipt of goods.
Items must be returned new, unused and with all Lee Mathews garment tags attached. Returned garments which are damaged, soiled or altered will not be accepted. Please see our 'Sales & Discounted Items' for information on returns of sale or discounted items.
To return an item, simply follow these steps:
Call or email the online team at firstname.lastname@example.org or on +61 2 9997 3787 for a Return Authorisation number (RA number). Write your RA number on the return form and tick the ‘credit note’ or ‘refund’ box. We recommend you send returns via registered post or express post as Lee Mathews Workroom Pty Ltd (LM) does not take responsibility for loss of items being returned. Post the return form along with the item(s) to:
Lee Mathews Online Returns
Unit 1, 67-69 Lords Rd
Leichhardt NSW 2040
Once items have been received by our office, please allow 3 business days for the return to be processed and 3 business days for refunds to be credited to your account.
Please note: Lee Mathews stores cannot process refunds in-store for purchases made online
Sales & Discounted Items
Please choose carefully, as we do not offer returns for refund on any discounted product, unless faulty or damaged. This includes marked down items, sale products or items discounted through marketing/promotions/code discounts. Exchanges, subject to stock availability, can be processed for sale orders - and where applicable credit notes can be issued for sale returns.
Only one discount code can be used per order and is not redeemable for cash or in-store.
Promotional / Discount Codes
The 'WELCOME10' discount code is eligible for use by all new customers, who have subscribed to our mailing list. The additional 10% off can only be applied to one order, with a single use per customer. The discount is only eligible online and must be applied at the time of checkout. This code cannot be applied to any orders retrospectively. The code cannot be used in conjunction with any other offer, and there is no cash alternative.
The 'FREESHIP' code is eligible for Australian residents only, and is eligible for use by new customers, who have subscribed to our mailing list. The code allows for free standard shipping of the order, and must be applied at the time of checkout. The code cannot be applied to any orders retrospectively. The code cannot be used in conjunction with any other offer, and there is no cash alternative.
The 'We've Missed You' code is eligible for use by customers who have previously ordered with us and are subscribed to our mailing list. The discount is for AU$100 off any order valued at over AU$500. The offer is only eligible online (this offer is NOT available at our retail locations or any LM stockist) and must be applied at the time of checkout. The code cannot be applied to any orders retrospectively. The code cannot be used in conjunction with any other offer, and there is no cash alternative.
Faulty or incorrect items will be refunded and LM will pay the postage costs for replacement items. Goods are classified as faulty if they are received damaged. Please note items damaged as a result of normal wear and tear are not considered faulty. LM reserves the right to inspect returned items and deny refund if the garments are in saleable condition. To avoid damage to garments, please remove jewellery before trying on garments and leave all tags and accessories attached until you are happy with your purchase. If you have any further questions please do not hesitate to contact us at email@example.com or phone +61 2 9997 3787 Monday to Friday 9am to 5pm.
All prices are shown in Australian dollars unless otherwise selected. A charge of 10% GST is included in the retail price shown.
Prices & Imagery
Lee Mathews reserves the right to alter, update or change the pricing of any item available on the site at any time. In certain circumstances, Lee Mathews reserves the right to cancel or reject your order. This may happen where the requested product is unavailable, or if there is an error in the pricing or the product description posted on the site.
Lee Mathews makes every effort to display and inform you as accurately as possible on our product colours, sizes, cut, fit, make and general product descriptions.In terms of colour display for our products; computer monitors, tablets and mobile devices’ resolution may vary and we cannot guarantee that your monitor’s display of any colour will be completely accurate. In relevance to varying sizes, cuts and shapes displayed via the images on the site and featured on our models we cannot guarantee they will fit you exactly the same, as each individual body is different and treat each individual piece differently.
Lost or Damaged Goods
If goods are lost or damaged during delivery, please contact us at firstname.lastname@example.org within 7 working days of placing your order so that we can investigate the surrounding circumstances. We will make all reasonable attempts to assist with the location of your order, and assist with the re-delivery and return of items not received. Once the item has been processed through our third party vendor for dispatch, all lost/damaged packages must be reviewed and communicated via the vendor, with our assistance.
By accessing and using the LM website, you are consenting to the terms and conditions of this site and the collection of information. LM endeavours to keep the information on the LM website up to date however it may contain errors and inaccuracies and may not be current at time of viewing.
LM does not provide warranties of any kind on any of its products or on any information provided on the LM website.
Some Lee Mathews garments are washed or dyed to give a pre-loved feel. Any irregularities in colour or texture are intentional. Please follow the care label instructions to give your garment the best possible care.