E Commerce Manager

Location: Leichhardt, New South Wales

Employment type: Full Time

Applications close: September 30, 2018

  

About us:

Established in 2000, Australian brand LEE MATHEWS delicately weaves colour, texture and prints into sophisticated and refined collections for the modern woman; lifestyle separates in linen and cotton meet statement dresses in luxurious silks. Inspired by the interests of the founder, Lee, prints and textiles are derived from her love for art, silhouettes from her passion for architecture and colour palettes from her chosen home - Australia’s unique flora and fauna.

Responsibilities

- Operate and optimize our Australian e-commerce website and two international sites (UK, US) 

- Oversee the end-to-end user and customer experience for domestic and international customers 

- Work with our domestic and international warehouse to ensure all outbound shipments and returns are processed in a timely manner 

- Establish and maintain all online and offline direct-to-consumer policies and procedures 

- Oversee customer service representatives to ensure efficient and professional customer relations 

- Serve as point of contact with our web development agency 

- Manage inventory on, an orders placed through, key third party marketplaces (Farfetch etc.) 

- Generate daily/weekly/monthly Google Analytics reports detailing progress of KPIs, web X, and site traffic 

- Develop A/B test strategies for homepage and product pages 

- Generate daily/weekly/monthly sales and Google Analytics reports 

- Upload and update products, imagery and product descriptions on website 

- Work closely with the Merchandising team to determine product assortment, achieve sell-thru goals and dictate markdown and exit strategies 

- Review on-site data to optimize the site and drive performance 

- Coordinate web content calendar with the overall marketing calendar 

- Coordinate with Marketing for planning and coordination of all necessary delivery updates, planning, prioritization and execution of all e-commerce content changes 

The Ideal Candidate

Minimum Experience

- Minimum of 3+ years of digital/e-commerce experience in fashion/apparel industry or similar B2C company 

- Knowledge of e-commerce platforms (Shopify a plus) 

- Google Analytics experience 

- Outstanding interpersonal and communication skills 

- Ability to learn and adapt quickly 

- Analytical skills to generate innovative insights and communicate results effectively

- nice person!

 

For further enquiries about the role or to submit an application please contact info@leemathews.com.au