E-Commerce Customer Service & Fulfilment Coordinator

A listing of the current outlined roles and responsibilities include, but are not limited to: 

  • Process all online orders, including picking, packing and dispatching

  • Ensure all orders are fulfilled in a timely and accurate manner

  • Process all returns, including refunds, exchanges and credit notes

  • Processing all Farfetch orders and returns

  • Assist with monthly stocktake of online inventory

  • Assist with online stock consolidations and store to store transfers

  • Assist with daily operations across all customer service

  • Assist with other site management tasks when required, e.g product uploads, site visual merchandising, e-commerce shoots

To be considered for the position you will have:

  • Experience in online dispatch and customer service

  • A problem solving and a proactive attitude

The position is based in Lee Mathews Head Office located in Leichhardt, Sydney.